Job Title: Technical Support Specialist
Location: Manassas, VA (On-site)
Company: Deister Electronics USA, Inc.
Job Type: Full-Time
Reports to: Technical Support Team Lead & CEO
About Us:
Deister Electronics USA, Inc. is a global leader in secure automation solutions, providing innovative RFID and security technologies to customers across industries. We are seeking a motivated and customer-focused Technical Support Specialist to provide first-line technical assistance to our clients and partners. This role involves troubleshooting hardware and software issues, supporting installations, and ensuring customer satisfaction through timely and effective solutions.
Key Responsibilities:
- Provide technical support via phone, email, and remote tools for Deister’s hardware and software products
- Diagnose and resolve technical issues related to RFID systems, access control, and software platforms
- Assist customers with product setup, configuration, and troubleshooting
- Document support cases, solutions, and customer interactions in the CRM system
- Collaborate with engineering and product teams to escalate and resolve complex issues
- Support field technicians and partners during installations and maintenance
- Conduct product testing and provide feedback to improve quality and usability
- Participate in training sessions and stay current on product updates and technologies
- Support Regional Sales Managers as the technical expert during sales calls and provide product demonstrations
Qualifications
- Associate or Bachelor’s degree in Information Technology, Electronics, or a related field
- 2+ years of experience in technical support or a customer-facing IT role
- Strong troubleshooting skills with hardware, software, and networking
- Familiarity with Windows OS, networking protocols, and remote support tools
- Excellent communication and interpersonal skills
- Ability to work independently and manage multiple support cases
- Proficiency in using hand tools, power tools, and a voltmeter
- Experience with access control or RFID systems is a plus
Technical Skills – Desired but Not Required
- Security system installation experience (Access Control, CCTV, IDS, etc.)
- Experience working with PACS software (e.g., CCURE, Lenel, Genetec, Gallagher Security)
- Understanding of reader communication protocols (RS485, Wiegand, OSDP)
- Working knowledge of SQL database management
- Hand soldering skills
- 3D CAD design and 3D printing experience
Travel Requirements
- This role may require occasional travel to customer sites and tradeshows
- Ability to travel both domestically and internationally as needed
What We Offer:
- Competitive salary and benefits package
- Employee Retirement Plan with company match
- Health, dental, and vision insurance
- Paid time off and holidays
- A collaborative and innovative work environment
How to Apply:
Please send your resume and cover letter to us.boxinfo.us@deister.com with the subject line: Technical Support Specialist Application – [Your Name].
